More Services

The Research Production

The ISL’s Research Production solution provides key information to users using the latest techniques and technologies to maintain the Knowledge Hub. This valuable source can be adapted to any organisation to any need under any circumstance.

Research Production enables businesses to fully interpret results and findings to make strategic business decisions. Management will enjoy a complete solution set for the research undertaking that is sustainable to their decision process.

The policy Production

The ISL’s Policy Production offering provides entities with uniquely created solutions in the form of clear and concise written policies relating to the entity’s business. The solution is easy to understand, easy to implement, it will maximise profitability and is maintenance free. The process integrates all levels of stakeholders and that includes a continuous evaluation process.

Policy Production incorporates full Stakeholder Management, enabling management to:

♣ Implement accepted policies;
♣ Monitor continuously processes in relation to the policies;
♣ Evaluate implementation and impact; and
♣ Measure end results to expected outcomes.

The Training and Facilitation Production

The ISL’s Training and Facilitation Production offering provides prospective external and independent training to all levels of users by using techniques based on field service solutions. This enables the user to interact with other users and relevant parties and the trainer on different levels of needs.

Training and Facilitation Production incorporates methodologies that allow the user with continuous evaluation and assessments.

The Organisation Innovation Production

The ISL’s Organisational Innovation Production offering allows for all types of organisations to introduce a restructuring process, assuring sustainable development and integration of services to meet the unique requirements of our customers. It is priced according to the complexity of the services required that need to be developed. It brings to bear the rigorous discipline of The ISL’s service competencies as described in the section on services below – ‘Services Capability – Fully Fledged, Tried and Tested’.

Shared Knowledge Base Hub

The ISL’s in-house developed information hub comprises a team of specialised individuals. Ideas and all new trends and experiences are shared and recorded that enable the fast track development or adaptation of The ISL’s solutions to fit customers’ needs quickly and inexpensively.

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Toolkits includes:

♣ The ISL’s Library – A comprehensive visual and virtual library of all relevant literature, products and material is kept by the information hub which is available at any given time to all members, associates and staff. This ensures the availability of global and local information, as needed;
♣ The ISL’s Secure Network – A network of associates, professionals, academics and external evaluators has been established throughout all the major cities in South Africa and Europe. This network is available when critical information and advice are needed to support clients on critical aspects of their work. Through consultation, quality is assured by this combination of world-renowned individuals;
♣ Services Capability – Fully Fledged, Tried and Tested.

All of The ISL’s solutions take advantage of The ISL’s extensive Production service experience in all relevant industries, especially of mission-critical enterprise-systems to deliver projects within budget, to specification, on time and at lowest risk. The ISL’s tried and tested solutions lifecycle methodology ensures that appropriate services are brought to bear at the right stages in the solution delivery process. This ensures that our solutions are tailored to meet the unique demands of our customers.

Typically, solution lifecycles include a consulting and business analysis stage, a system design stage and an implementation stage involving project management, application customisation and system integration.

Upon completion of projects, handover is effected through The ISL’s support services team in accordance with the SLA level purchased. Every solution is sold with a one-stop-shop SLA covering the total solution. With The ISL’s 24x7x365 support service team availability, support expertise, in-house training and back-to-back solution agreements, customers are assured of the support needed for their mission critical systems.

Consulting Services

The ISL’s solutions are specifically designed to optimise mission-critical business-processes of Legislatures through the introduction of professional knowledge. As such, an important component in the application of our solutions is the business process consulting necessary to firstly understand the customers’ particular processes and then to apply best-practice business process reengineering to maximum effect.

Accordingly, The ISL’s team of business process reengineering and professional consultants work closely with our customers on the following activities:

♣ Customer requirement’s analysis and specification;
♣ Business process re-design and specification;
♣ Technical solution design and specification;
♣ Risk analysis and specification;
♣ Implementation of new or reengineered business processes;
♣ Change management of personnel involved;
♣ Business process and system training of staff and members of the Legislatures;
Recommendations for implementation

Project Management Services

The ISL’s team of highly-experienced and qualified project leaders are the creators and custodians of the company’s Project Management Methodologies and Formalised Project Procedures. In terms of these methodologies and procedures their activities are as follows:

♣ Preparation of the Project Support Environment;
♣ Handling of IT Standards, Processes & Procedures;
♣ Detailed project planning;
♣ Definition of project acceptance conditions;
♣ Project resourcing;
♣ Co-ordination of project tasks and activities;
♣ Logistical co-ordination of suppliers;
♣ Planning and co-ordination of site alterations;
♣ Site visits, inspections;
♣ Progress tracking & project management;
♣ Reporting;
♣ Contract management;
♣ Scope change management;
♣ Risk management;
♣ Project closure - sign off of project acceptance conditions by customer;
♣ Co-ordination and management of project-to-support hand-over

Support Services

As part of The ISL’s standard project closure procedures the following activities are carried out:

♣ Implementation of support & maintenance solution (may be a project in itself);
♣ Hand-over from temporary projects support staff to permanent support/maintenance team;
♣ Hand-over of all supporting project documentation to permanent support/maintenance team;
♣ Communication of SLA terms and conditions to customer’s supporting IT staff;
♣ Setting of user expectations in accordance with terms and conditions of this SLA

The following SLA-based levels of support are then available from The ISL. All services work in conjunction with The ISL’s hotline based Help-Desk.